X2God Casino Privacy Policy

At X2God Casino, we are fully committed to protecting your personal information and ensuring your privacy is respected at every step of your experience on our platform. This Privacy Policy explains how we collect, use, store, and safeguard the data you share with us when you access the X2God Casino website, use the X2God Casino app, or interact with any of our services. By using our platform — whether through desktop or mobile — you acknowledge and agree to the practices described in this document.

Who We Are

We operate X2God Casino under a Gaming Curacao (GC) licence, providing a secure and regulated online gaming environment. Our platform is designed primarily for players in Australia, with services available in English and Chinese. If you have any questions about this policy or how we handle your data, you are welcome to reach out to us through our 24/7 live chat or via our official Facebook channel.

Information We Collect

When you register for an X2God Casino account, make a deposit, claim a bonus, or simply browse our website, we may collect certain types of personal information. Our goal is to collect only what is necessary to provide you with a safe, personalised, and compliant gaming experience.

Personal Information

• Full name and date of birth
• Email address and contact details
• Residential address and country of residence
• Government-issued identification documents (e.g., driving licence or passport — required for specific verifications such as our Birthday Bonus)
• Financial information, including deposit and withdrawal method details

Technical and Usage Data

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Login timestamps and session activity on the X2God platform
• Pages visited, games played, and interactions with promotional features
• Information from the X2God app, including device permissions where applicable

Transaction Data

• Deposit and withdrawal records in AUD
• Bonus claims and wagering history
• Rebate, commission, and VIP programme activity under our "The Divine Ascension" loyalty tiers

How We Use Your Information

Here at X2God Casino, we use the data we collect for specific, lawful purposes. We do not sell your personal data to third parties, and we do not use it for any purpose beyond what is described in this policy.

• To create and manage your player account, including verifying your identity and eligibility
• To process deposits and withdrawals using supported payment methods such as Visa, Mastercard, Neteller, Skrill, Trustly, Google Pay, Maestro, and Paysafecard
• To administer bonuses, promotions, and loyalty programme benefits — including welcome bonuses, daily red packets, rebates, referral rewards, and VIP rank benefits
• To detect and prevent fraud, bonus abuse, multi-accounting, and other prohibited activities in accordance with our site-wide bonus rules
• To comply with our obligations under our Gaming Curacao licence and applicable laws
• To improve our services, personalise your experience, and optimise platform performance
• To communicate with you about account activity, promotions, and support requests

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the X2God website and app to enhance your browsing experience and analyse how our platform is used. Cookies help us remember your login preferences, monitor session security, and serve relevant content.

You may manage cookie preferences through your browser settings at any time. However, please be aware that disabling certain cookies may affect the functionality of our platform, including the X2God Casino login process and access to certain features.

Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties in the following circumstances:

• Payment processors: To facilitate deposits and withdrawals securely
• Identity verification providers: To confirm your identity in compliance with our licensing requirements
• Game providers: Including Booongo (BNG), Aristova, and JILI, to deliver gaming services and track activity for bonus validation
• Regulatory authorities: If required by law or by our Gaming Curacao licence obligations
• Analytics and support tools: To monitor platform performance and customer service quality

All third parties we work with are contractually required to handle your data securely and only for the purposes for which it was shared.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations. If you wish to close your account, please contact us via live chat, and we will advise you on how we handle your data following account closure.

Your Rights

As a player at X2God Casino, you have the following rights in relation to your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain types of data processing
• The right to withdraw consent where processing is based on your consent

To exercise any of these rights, please contact our support team through live chat. We aim to respond to all requests within a reasonable timeframe.

Security Measures

We take the security of your data seriously. Our X2God Casino platform employs industry-standard encryption and security protocols to protect your personal and financial information from unauthorised access, disclosure, or misuse. We regularly review our security practices to ensure they remain effective and up to date.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the policy on this page. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of X2God Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we invite you to contact our support team. We are available 24/7 through live chat on our website, and you can also reach us via our official Facebook page. Our support team operates in both English and Chinese to ensure you receive assistance in the language you are most comfortable with.